So, you have questions? You're not alone! We get a lot of questions - and if you're a savvy biz owner, asking questions is exactly what you should do! Your website is an investment in your business, and we know how important it is to choose the right branding and website design agency.

We've taken all our commonly asked questions and rounded them up here for you, and we hope we're able to address all the questions that may come up! And if you still have Qs, reach out to the team at

General Questions

What kind of stores/businesses do you work with?

We work with all kinds of businesses! Clothing boutiques, personal care, farms, and more. If you have an ecommerce business, our packages are designed for you!

Are your services/packages for Shopify or CommentSold websites?

Yes! We love Shopify and CommentSold and we work with both. Our packages have been designed with both ecommerce platforms in mind to be sure that we are optimizing your site on your chosen platform.

What if I’m not on Shopify or CommentSold?

If you aren’t currently on Shopify or CommentSold, we’d love to help you make the move! Otherwise, our packages are designed for Shopify or CommentSold only.

Do you offer payment plans?

Yes! While we do offer Sezzle for our other services, on our Branding + Website Design packages we offer the following payment plans:

Full Pay: $3,250
2 Pay: Two payments of $1,700 (First payment due at booking. Second payment due before project completion.)

When will we get started? And when will my site be done?!

We know you want your site like yesterday LOL. Our project start and turnaround time is based on YOU. We are working together and for each package there are things that we need from you to keep your project moving forward. This is your business after all - so we need you to be ALL IN!

Here are some general expected project start and completion times:

  • Typically starts within 2 weeks of receiving all information needed from the client.
  • Typically completes within 4-6 weeks of project start.

* While we heavily rely on receiving info from you to start your project, at times we may put up a waitlist while we go all in with our booked clients. When we do that, start dates may vary based on availability. We do our best to communicate with you from the get-go so you know what to expect!

What are your services and how much do your services cost?

After three years and working with over a thousand biz owners, the Hot Mess Team has crafted an amazing standard branding + Website design package for our clients:

Sold out

We've crafted our services to specifically meet the needs of ecommerce owners. This package covers everything from brand development to website optimization!

Click here for more details!

Branding + Website Design Questions

I want to know AAAAAALLLLLLLLLL the juicy details of your package! Give me the DEETS!

We don't want you to go cross-eyed, so get ready because our branding and website design package includes A LOT!!! Here's all those juicy deets you're looking for....


  • Brand Call with the Hot Mess Design Team and 2 x brand revisions
  • Custom Brand Guide:
    • Choose your style from our Exclusive Catalog
    • Color scheme (with color codes for future use)
    • Semi-custom typography/font choices (with the option to purchase a license for future use, usually $15-$35)
  • Custom logo design including primary logo, text only, Favicon, Alternative Logo, and B&W logo options
  • All the Logo files you would ever need including digital, print, AND design files
  • Stock photos or client provided photos may be used
  • Graphic overlays + instructional video
  • Social Media Brand Design Bundle: Custom Covers + 2 x Templates

Website Design:

  • Premium Setup & Customization with Dawn, Turbo, Impulse, or Icon Theme (Shopify) or CS Webstore 2.0 (CommentSold)
    PLEASE NOTE: There is an additional one-time fee to purchase a Shopify theme. Typically $140 - $350 depending on your selection.
  • Mobile Optimization
  • Revisions to menus and collections, with standard product filters - includes up to 90 minutes of Project Hours with the Hot Mess Team.
  • Standard Product Filters setup (Color, Availability)
  • Setup of Primary Pages, including standard ready-to-go copy:
    • Homepage, About/Meet the Team, Sizing Guidelines/Meet the Models, Contact, How Sezzle Works, 404 Page, Email Subscriber Thank You, Gift Card product page, Privacy Policy, and Shipping + Returns
  • Light copywriting assistance with About Page
  • Email Subscriber Pop-Up Setup
  • Photo Resizing Magic 2.0 (Shopify Only)
  • Sizing Fit Marker Coding (Shopify Only)
  • Up to 2 HM Approved Shopify Apps installed, to be done on a call with the Hot Mess Team. (Additional apps can be quoted separately.)

Support & Training:

  • UNLIMITED email support DURING your project
  • 30 Days email support AFTER your project
  • Wrap up call with a member of the Hot Mess Team

Estimated Turnaround Time:

  • 4-6 weeks from the time we receive all needed information to complete your project.


  • Product Management (including upload/migration, syncing/integration, bulk editing/tags, photos/descriptions) is not included in any of our packages.
  • Full wholesale setup (for a wholesale only, or combined retail/wholesale site) will incur an additional cost.

We told you this package is DA BOMB!!
It includes everything you need to have an amazing, beautiful, and fully optimized for success ecommerce website!

So, what are you waiting for??

I already have my own logo/FONTS/color scheme/Full branding. Can you still help me?

All our packages are designed to support biz owners with both branding and website optimization - because they go hand in hand!

We know you'll fall in L-O-V-E with the designs from our expert team! When you work with your dedicated designer* they'll listen to what you want and work to incorporate elements that reflect your style to craft a unique brand for your business.

We understand that sometimes you've worked hard to create something for your biz that you want to keep, and our team will work to incorporate your current branding details when possible. However, we don't offer discounts or changes to our packages if you already have some of your branding in place.

*A dedicated designer and the opportunity for feedback/revisions is included in our Standard and Deluxe packages only. There are no changes, revisions, or customizations for our Starter package.

I need help with Marketing and/or SEO! Do your packages include this?

We love chatting about marketing and SEO strategies and have lots of resources on our blog - but this isn't something we include in our packages. If you need more help in these areas, we can recommend a few other service providers we know and trust!

Which Shopify themes are Hot Mess approved for the package?

We’ve worked with A LOT of Shopify Themes and these are the themes we recommend for our clients:
FREE: Dawn (Note: The Starter Package is setup with Dawn ONLY)
PAID: Turbo, Icon, or Impulse

And don’t worry - we’ll help you choose the best theme based on your needs!

Why do you only work with certain Shopify themes? What if I already have a paid theme?

Your Shopify Theme is the foundation for a successful ecommerce store. After working with over 1,000 business owners, we've worked with a LOT of themes. We know what works and what doesn't. We've learned what's worth it, and what's fluff. And we've narrowed down the playing field to the themes we know are the strongest foundation for your business.

Buying a paid theme is an investment - and the paid themes we recommend are worth it! And that's why we limit those on our Standard package to only our Hot Mess approved themes.

If you already have your own paid theme you want to keep, or if you're looking at something outside of our approved themes, you'll want to move up to our Deluxe service. Our Deluxe package allows our team to devote the resources needed to fully optimize your selected theme.

Why don’t your packages include Product Upload/Migration, Product Syncing/Integration, Bulk Editing/Tags, or Product Photos/Descriptions?

Bottom line is - that’s not what we do! We’re here to help you create fierce branding and optimize your website with powerful strategies. When it comes to product management that is something you’ll need to do on your own. But don’t worry! There are a TON of resources out there for you, including some of our own Hot Mess Blogs and Videos!

Can you help me with my POS/hardware questions?

We can give you some limited feedback on your POS, but our services are centered around your branding and getting your Shopify or CommentSold store setup and optimized for results. This doesn't include support or help with your POS. Check out the resources directly from Shopify and CommentSold - they both have tons of how-to help to support you!